Maximise customer value, develop loyalty
Driving Service and Sales in IT and Telecommunications
Microsoft Dynamics CRM 2011 Online provides powerful, integrated solutions for IT and Telecoms businesses to boost customer satisfaction, increase sales performance and improve marketing effectiveness
See how this integrated service management solution could help to maximise revenue for your business.
Contact us today to discuss your needs in more detail or to request a demonstration.
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Microsoft Dynamics CRM at a Glance
- Over 30000 customers across 80 countries
- Over 2 million users
- Full suite of sales, marketing + customer service software
- Native Office experience
- Fast, flexible and affordable
- Available in over 40 languages
- Positioned as leader by both Gartner and Forrester
Our Microsoft Dynamics CRM for IT and Telecoms solution includes customisations for:
- Comprehensive customer asset management
- CRM time tracker for accurate case / resource management
- Letters of engagement
- Project management functionality
- Integration with telecoms billing platforms such as ebills and Eclipse
- Integration with complex provisioning platforms
- Supplier relationship management
- Process guidance based upon user-defined rules and criteria
- Customised case management with automated SLA monitoring and reporting
