Microsoft Dynamics CRM Training

As a Microsoft Gold Certified Partner specialising in Dynamics CRM, we believe that the best way to learn to use Microsoft Dynamics CRM is to spend some quality time with one of our experienced consultants on either an individual or small-group basis.

We work with each of our customers to understand their unique requirements, before delivering tailored training to ensure maximum value from the course for users across all job roles and skill levels. We are also able to deliver remote training utilising the latest technologies where required.

Areas which we can cover as part of your Microsoft Dynamics CRM training include:

• Basic CRM concepts and functionality
• Personalising CRM and creating individual views
• Managing records
• Advanced find functionality
• Reporting and dashboards
• Workflow and customisations
• Marketing and campaign management
• Sales force automation and process management
• Customer service tracking
• Creation of automated processes and guided dialogues (e.g. call scripts)
• Data import
• End user training
• Super user and administrator training
• Train the trainer
• CRM user manuals and documentation, tailored to your requirements

Contact us today to discuss your requirements and schedule your training