The CRM Business is committed to protecting your privacy. This privacy statement explains data collection and use practices of the thecrmbusiness.com site (the “Site”); it does not apply to other products or services. By accessing the Site, you are consenting to the information collection and use practices described in this privacy statement.

Collection of your Personal Information

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you to provide a service or carry out a transaction that you have requested such as receiving information about our products and services, entering a competition, ordering e-mail newsletters, joining a limited-access premium site or service, signing up for an event or training, or when purchasing our products. The personal information we collect may include your name, title, company name, work e-mail, work phone, work or home address, information about your job function and information about your company. The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

Use of your Personal Information

The personal information collected on this Site will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested or authorised.

In support of these uses, The CRM Business may use personal information to provide you with more effective customer service, to improve the Site and any related products or services, and to make the Site easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the Site to your particular preference or interests.

We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, with your permission, we may send you information about our other products and services.

We merge site-visitation data with anonymous demographic information for research purposes, and we may use this information in aggregate to provide more relevant content.

When you sign up for a newsletter or agree to receive promotional e-mail, The CRM Business may use customised links or similar technologies to track e-mail links that you click. We may associate that information with your personal information in order to provide you more focused e-mail communications or purchase information. Each e-mail communication includes an unsubscribe link allowing you to stop delivery of that type of communication.

The CRM Business occasionally enlists the services of other companies to provide limited services on our behalf, such as Web site hosting, answering customer questions about products and services, and sending information about our products, special offers, and other new services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.

The CRM Business may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on The CRM Business or the Site; (b) protect and defend the rights or property of The CRM Business and our family of Web sites; or (c) act in urgent circumstances to protect the personal safety of The CRM Business employees or agents, users of The CRM Business products or services, or members of the public.

Personal information collected on the Site may be stored and processed in the United Kingdom or any other country in which The CRM Business or its affiliates, subsidiaries or agents maintain facilities, and by using the Site, you consent to any such transfer of information outside of your country.

Control of your Personal Information

Except as otherwise described in this statement, personal information you provide on the Site will not be shared outside of The CRM Business and its controlled subsidiaries, agents and affiliates without your permission. As described below in the next section, you can access your personal information and make choices about how you wish to be contacted.

The CRM Business may send out periodic e-mails informing you of technical service or security issues related to a product or service you requested, or confirming you requested a product or service. In some services offered by The CRM Business, contact with the customer is an intrinsic part of the service. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service(s) you have chosen.

Security of your Personal Information

The CRM Business is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure.

Protection of Children’s Personal Information

Our Site is a general audience site and does not knowingly collect any personal information from children. Should you discover that a child has entered personal information on our Site, please let us know so that we can remove that information from our systems.

Use of Cookies

We use cookie technologies on this Site to ensure the integrity of the registration process and to personalise the Site. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalise a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the Web site, the information you previously provided can be retrieved, so you can easily use the site’s features that you customised.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other Web sites you visit. You have the ability to delete your cookies via your web browser settings. The CRM Business uses Flash cookies. You may delete Flash cookies by visiting this web page: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

Enforcement of this Privacy Statement

If you have questions regarding this statement, you should contact The CRM Business using the details specified below.

Changes to this Statement

We may occasionally update this privacy statement. For material changes to this privacy statement, we will notify you either by placing a prominent notice on the home page of our Web site or by directly sending you a notification. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the Site constitutes your agreement to this privacy statement and any updates.

Contact Information

The CRM Business welcomes your comments regarding this privacy statement. If you believe that The CRM Business has not adhered to this privacy statement, please contact us electronically or via postal mail at the address provided below, and we will use commercially reasonable efforts to promptly determine and remedy the problem.

The CRM Business
Electric Works
Sheffield Digital Campus
Sheffield
South Yorkshire
S1 2BJ
United Kingdom

0114 286 6330
enquiries@thecrmbusiness.com